Shipping policy

PUCKPUCK Shipping Policy

Effective Date: July 15, 2026

1. Overview

PUCKPUCK (Xuchang Chisu Sports Goods Co., Ltd.) is a specialized ice hockey apparel manufacturer based in Xuchang, Henan, China. We serve hockey clubs, academies, brands, and retailers globally. This Shipping Policy outlines our delivery terms, timelines, and procedures for all custom-manufactured hockey apparel orders.
Business Model: We operate on a Business-to-Business (B2B) custom manufacturing model. All products are made-to-order (OEM/ODM) with private label support. We do not maintain ready-to-ship retail inventory.

2. Production Lead Times

Before shipping, all orders undergo our standard production process:
Order Type Production Timeline Notes
Sampling / Prototyping 7–10 business days Includes sublimation, embroidery, or tackle twill mock-ups
Bulk Production 4–5 weeks (20–25 business days) Timeline begins after sample approval and deposit confirmation
Repeat Orders 3–4 weeks For existing designs with no modifications
Seasonal Collections 5–6 weeks During peak hockey season (August–October)
Important: Production timelines are estimates and commence upon receipt of:
  • Confirmed purchase order (PO)
  • 30% deposit payment
  • Final approved design files and size breakdowns

3. Shipping Methods & Carriers

We ship worldwide using trusted international freight carriers. Shipping method is determined by order volume, destination, and client preference.
Method Typical Use Case Estimated Transit Time
Express Courier (DHL / FedEx / UPS) Samples, small orders (under 50 kg), urgent deliveries 3–7 business days
Air Freight Medium bulk orders (50–300 kg), time-sensitive deliveries 5–10 business days
Sea Freight (LCL/FCL) Large bulk orders (300+ kg), cost-effective logistics 20–45 business days depending on destination port
Default Shipping: Unless otherwise specified, bulk orders over 100 kg default to sea freight to optimize costs. Clients may request air freight upgrades at their own expense.

4. Shipping Destinations

We primarily serve the North American hockey market (USA and Canada) and have extensive experience with:
  • North American sizing standards
  • North American hockey league requirements
  • Cross-border customs documentation
We also ship to:
  • Europe (UK, Sweden, Finland, Czech Republic, Germany, etc.)
  • Asia-Pacific (Japan, South Korea, Australia)
  • Other international markets
Restricted Areas: We currently do not ship to embargoed countries or regions with active trade restrictions. Contact us for specific destination inquiries.

5. Shipping Costs & Pricing

Order Value / Terms Shipping Responsibility
EXW (Ex Works) Client arranges and pays for all shipping (our default for small orders)
FOB (Free On Board) We deliver to designated Chinese port; client pays ocean/air freight
CIF (Cost, Insurance, Freight) We arrange and include shipping in quotation (available for bulk orders)
DDP (Delivered Duty Paid) Available for select countries; all-inclusive pricing including customs clearance
Shipping Quotes: Final shipping costs are calculated based on:
  • Gross weight and volumetric weight (chargeable weight)
  • Destination country and postal code
  • Selected shipping method
  • Insurance coverage (if requested)
We provide transparent shipping estimates in our formal quotations. Clients are responsible for any destination duties, taxes, or customs fees unless DDP terms are agreed upon.

6. Order Tracking & Notifications

  • Tracking Number: Provided within 24 hours of shipment dispatch
  • Tracking Portal: Clients receive carrier-specific tracking links (DHL, FedEx, etc.)
  • Status Updates: Automated email notifications for:
    • Production completion
    • Shipment dispatch
    • Customs clearance (if applicable)
    • Out-for-delivery / Delivery confirmation
For sea freight, we provide the Bill of Lading (B/L) number and vessel tracking details.

7. Customs, Duties & Taxes

  • Customs Documentation: We prepare all necessary export documentation, including:
    • Commercial Invoice
    • Packing List
    • Certificate of Origin (available upon request)
    • BNQ Certification documentation (for applicable products)
  • Import Duties & Taxes: The recipient (client) is responsible for all import duties, VAT, GST, and customs clearance fees unless DDP terms are explicitly agreed upon in writing.
  • HS Codes: Our hockey apparel typically ships under HS Code 6110 (jerseys, pullovers) or 6112 (track suits). Specific codes are confirmed per order.
  • North America: USA clients should be aware of potential customs duties on textile imports. Canada clients may be subject to GST/HST and customs duties.

8. Delivery & Receiving

  • Delivery Address: Clients must provide accurate, complete delivery addresses including:
    • Business name and contact person
    • Street address (no P.O. boxes for freight shipments)
    • City, state/province, postal code
    • Country and phone number
  • Receiving Inspection: Upon delivery, clients must:
    • Inspect packages for visible damage before signing
    • Note any damage on the carrier's delivery receipt
    • Report discrepancies within 48 hours of delivery
  • Failed Deliveries: If delivery fails due to incorrect address, unavailability, or refusal, client bears costs for re-delivery or return shipping.

9. Shipping Damage & Loss

  • Insurance: We recommend shipping insurance for all orders. Standard carrier liability may be limited. Full-value insurance is available upon request.
  • Damage Claims:
    • Report visible damage immediately to the carrier and note on delivery receipt
    • Report concealed damage within 5 business days of delivery
    • Provide photos of damaged packaging and products
    • We will file claims with the carrier on your behalf
  • Lost Shipments: If tracking shows no movement for 10+ business days (express) or 30+ days (sea freight), contact us immediately to initiate a trace investigation.

10. Split Shipments & Partial Delivery

For large orders, we may offer:
  • Split Shipments: Partial shipments by size, style, or production batch
  • Drop Shipping: Direct-to-consumer shipping for retail clients (discuss availability)
  • Inventory Management: Warehousing in China for scheduled release shipments
Split shipment arrangements must be agreed upon in the initial PO and may incur additional shipping costs.

11. Cancellation & Shipping Changes

  • Before Production: Orders may be cancelled without shipping charges if production has not commenced.
  • During Production: Cancellations may incur material and labor costs; shipping costs are refunded if not yet dispatched.
  • After Dispatch: Orders cannot be cancelled. Clients may refuse delivery, but return shipping costs and restocking fees apply.
  • Address Changes: Shipping address changes after dispatch may be possible with carrier fees borne by the client.

12. Special Considerations for Custom Products

As all PUCKPUCK products are custom-manufactured to client specifications:
  • No Returns for Fit/Design: We do not accept returns for sizing issues if the order was produced according to approved size charts. We strongly recommend ordering samples to confirm fit.
  • Production Errors: If products do not match approved specifications, we will reproduce and reship at our expense.
  • Color Variations: Sublimation colors may vary slightly between production runs and screen displays. We provide color swatches upon request.

13. Contact & Support

For shipping inquiries, tracking assistance, or delivery issues:
Email: shipping@puckpuck.co
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Response Time: Within 24 business hours
Please include your Order Number in all shipping correspondence.

14. Policy Updates

PUCKPUCK reserves the right to update this Shipping Policy as needed. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the current policy.